PRIVACY POLICY

INTRODUCTION

• Welcome to the product(s) and service(s) operated by 168eg Company Limited, also known as 168eg. 168eg seriously performs its responsibilities related to information security in accordance with the provisions of the law on privacy protection of personal information and is committed to respecting the privacy and interest of all users. with 168eg' online video games (“Games”) and website ("Website"). 168eg understands the importance of the personal data you have entrusted to 168eg and believes that 168eg has a responsibility to properly manage, protect and process your personal data. This Privacy Policy (the "Privacy Policy" or the "Policy") is designed to help you understand how 168eg collects, uses, discloses and/or processes the personal data that you provided to 168eg and/or about yourself, whether now or in the future, and to help You make an informed decision before providing Us with any of Your personal data. This Privacy Policy is also designed to assist 168eg customers currently living in the European Union (EU) to understand their rights with respect to personal data set forth in the General Protection Regulations. EU data when they use the Service
• "Service" or "Services": means the Games, and/or the Website, and/or any products or services provided by 168eg.
• "Personal Data'' means data, whether true or not, about an individual through which an individual can be identified, or from such data and other information that an organization has or accessible. Common examples of personal data may include name, national identification number and contact information.
• By using the Services, registering for an account with 168eg or accessing the Website, you acknowledge and agree that you accept the methods, requirements, and/or policies described in the policy. And You hereby agree to allow 168eg to collect, use, disclose and/or process your personal data as described in this Privacy Policy.
• IF YOU DO NOT AGREE TO ALLOW 168eg TO COLLECT, PROCESS YOUR PERSONAL DATA AS DESCRIPTION IN THIS POLICY, PLEASE DO NOT USE THE SERVICES OF 168eg OR ACCESS THE GAMES OF THE SITE GAMES. If We change our Privacy Policy, We will post those changes or the revised Privacy Policy on our Website. We reserve the right to amend and supplement this Privacy Policy at any time without your prior consent. Your continued use of the 168eg Services is deemed to be your agreement with the revised policy.

WHEN WILL 168eg COLLECT YOUR PERSONAL DATA?

• 168eg will/may collect personal data about You:
  1. When you register and/or use the 168eg Services, Games or Websites, or open an account with us;
  2. When you submit any form, including, but not limited to, an application or other forms relating to any 168eg products and services, online or otherwise;
  3. When you enter into any agreement or provide other documents or information relating to Your interaction with 168eg, or when you use our products and services;
  4. When you interact with us, such as through phone calls (which may be recorded), correspondence, faxes, face-to-face meetings, social media platforms and email;
  5. When you use 168eg electronic services, or interact with us via 168eg Games or Websites or Services. This includes, but is not limited to, through cookies that we may deploy when you interact with our Games or Websites;
  6. When you make transactions through the Game site or the 168eg Website;
  7. When you provide feedback or submit a complaint to 168eg;
  8. When you register to participate in a contest, game or video game event or participate in promotions;
  9. In the course of you playing the video game(s);
  10. When you submit your personal data to 168eg for any reason.
• The above are just some of the common cases where 168eg collects your personal data, not all of the cases.

WHICH DATA WILL 168eg COLLECT?

• Personal data that 168eg may collect includes, but is not limited to:
  1. Full name;
  2. Email address;
  3. Date of birth;
  4. Information of identification documents (ID card, citizen identification, passport, and date of issue, place of issue);
  5. Residential address;
  6. Payment address;
  7. Bank account and payment information;
  8. Phone number;
  9. Gentle;
  10. A photo of Your face through the device;
  11. Information sent by or relating to the device(s) used to access the 168eg Services;
  12. Any other information about You (i) when You log in to use the 168eg Services, and (ii) when You use the Services, as well as (iii) information about Your use of the Services How is the case of GAMES;
  13. Aggregated data about user content.
• You agree not to provide us with any information that is inaccurate or misleading, and you agree to inform 168eg of any inaccurate or changed information. 168eg reserves the right (at 168eg' sole discretion) to request other documents necessary to verify the information provided by you.
• If you use a social network account (such as Facebook, Google), your application account (such as Apple account) ("Social Network Account'') and/or your phone number to log in , use the 168eg Services or link to your GA ID account, you understand and agree that 168eg has the right to access information about you that you have voluntarily provided to the service provider. Your telecommunications service provider business is subject to the policies of these service providers, and 168eg will manage and use your personal data in accordance with these regulations provisions of this Policy at all times.
• If you do not want us to collect the aforesaid personal information/data, you may log out at any time by giving written or email notice to the 168eg Data Protection Officer. More information about the content can be found under "How can you withdraw your permission, request access or correct information you have provided to us?" down here. However, you should note that your refusal or cancellation of your permission to us to collect, use or process your personal data may affect your use of the Services. For example, location services will not work if you do not allow applications to access Your location or even terminate Services between you and 168eg.

COLLECTING OTHER DATA

• As with most websites and other mobile applications, your device sends information that may include: data about you, recorded by a server when you use the 168eg Services. This information typically includes but is not limited to IP address, computer/mobile operating system, browser type, mobile device type, mobile device characteristics, device identifier unique (UDID) or mobile device identifier (MEID) of your mobile device, the Site's reference address (if any), the pages you have visited on the website or application 168eg mobile and visit times and sometimes "cookies" (which can be disabled using Your browser preferences) to help the website remember your last visit. If you log in, this information is linked to your personal account. This information is also included in anonymous statistics to help us understand how visitors have used our Games and Website.
• 168eg Services are provided through mobile applications that may collect accurate information about the address of your mobile device using technologies such as GPS, Wi-Fi, etc. We collect, use, disclose and/or process this information for one or more purposes including, but not limited to, location-based services for which you request or transmit Content that is relevant to you based on your location or allows you to share your location with other users as part of the Services offered by our mobile applications. For most mobile devices, you can withdraw your permission for us to collect this information based on your location through the device settings. If you have any questions about how to disable location services on your mobile device, please contact your mobile device service provider or device manufacturer.
• 168eg Services may use technologies such as ARKit (Augmented Reality or AR for short), Camera API, TrueDepth API ... or similar technologies provided by the operating system. operation of the mobile device; These technologies are used to record the user's facial expression information and for in-app features. For this information, we do not use it for any purpose other than the features provided in the application; You have the right to refuse camera access for these features at any time (but you should note that, when you stop granting camera access to the app, some of the app's features will not work. movable); and we do not store nor share this information with any third parties.

COOKIES

• We may sometimes use "cookies" or other features to enable us or third parties to collect or share information that will help us improve our Sites, Games and Games. Services We provide, or help us roll out new services and features. "Cookies" are identifiers we send to your computer or mobile device that enable us to identify your computer or device and let us know when the Services or Websites are being used. used or accessed, by how many people and to track activities within our Site or Games. We may associate cookie information with Personal Data. Cookies are also associated with information about the content you have selected for the shopping sites you have viewed, or the video games you have played. This information is used for shopping cart tracking, for example. Cookies are also used to deliver content based on your interests and to track usage of the Services.
• ou may refuse to use cookies by selecting the appropriate settings on your browser. Please note, however, that if you do this, you may not be able to use the full functionality of our Website, Games or Services.

WHAT DOES 168eg DO WITH COLLECTED DATA?

• 168eg may collect, use, disclose and/or process your personal data for one or more of the following purposes:
  1. To review and/or process your application/transaction with us or your transaction or correspondence with third parties via the Services;
  2. To administer, operate, provide and/or administer your use and/or access to our Services, Websites and Games (including but not limited to), your preferences , as well as your relationship and user account with us;
  3. To respond to, process, settle or complete a transaction and/or respond to your requests for certain products and services and to notify you of service issues and activities unusual account;
  4. To enforce our Terms of Service or any applicable end user license agreement, terms of use;
  5. To protect personal safety and the rights, property or safety of others; For identification and/or verification;
  6. To maintain and manage any software updates and/or other updates and support as may be required from time to time to ensure the smooth operation of our Services;
  7. To address or facilitate customer service, carry out your instructions, resolve or respond to any inquiries submitted by (or intended to be submitted by) you or on your behalf;
  8. To contact you or communicate with you by telephone, text message and/or fax message, email and/or mail or otherwise for the purpose of administering and/or managing your relationship with us or your use of our Services, such as but not limited to communicating administrative information to you in connection with our Services. You acknowledge and agree that such communication by us may be by mail, document or notice to you, which may include disclosure of certain personal data about you to provide such documents as well as on the package/envelope;
  9. To notify you when another user has sent you a private message or posted comments to you within the Games or on the Website;
  10. To conduct research, analysis and development activities (including, but not limited to, data analysis, surveying, product and service development and/or characterization), to analyze how you use our Services, to improve our Services or products and/or to improve your customer experience;
  11. To enable advertising and other tests and surveys to, among other things, validate the size and composition of the audience playing video games, and understand their experience with the 168eg Services ;
  12. For marketing purposes, in this case, to send you through various communication methods, marketing and promotional information and materials relating to products and/or services (including, but without limitation, the products and/or services of third parties with which 168eg may cooperate or associate) may sell, market or promote, whether such products or services exist on now or created in the future. You may unsubscribe from marketing communications at any time using the unsubscribe function in electronic marketing materials. We may use your contact information to send newsletters from us or from 168eg subsidiaries, affiliates, affiliates;
  13. To respond to legal proceedings or to comply with or as required by any applicable law and the requirements of a competent governmental authority;
  14. To compile statistics and research to meet reporting requirements and/or maintain internal or regulatory records;
  15. To perform discovery and verification or other screening activities (including, but not limited to, background checks) in compliance with regulatory or regulatory obligations or audit procedures. our risk control, which may be required by law or which may have been applied by Us; To check our Services or the operation of 168eg;
  16. To prevent or investigate any actual or suspected violation of our Terms of Service, fraudulent, illegal activity, omission or misconduct, whether in connection with your use our Services or any other matter arising from your relationship with us;
  17. To store, host, backup (whether for disaster recovery or other purposes) of your personal data;
  18. To process and/or facilitate a business asset transaction or a potential business asset transaction, where such transaction involves 168eg as a party or involves only one company subsidiary or affiliated company of 168eg as a party to or related to 168eg and/or any one or more subsidiaries or affiliates of 168eg as a party(s), and may have
  19. For any purpose for which we notify you at the time of obtaining your permission. (collectively, the "Purposes").
• For the Purposes for which we will/may collect, use, disclose or process your personal data depending on the circumstances available, such purpose may not appear above. However, we will notify you of such other purposes at the time of obtaining your consent, unless the applicable data processing without your consent is permitted under the provisions of the law on privacy protection of personal information or in accordance with the law.

HOW DOES 168eg PROTECT AND SECURE YOUR DATA?

• 168eg implements various security measures and makes every effort to ensure the safety of your personal data on 168eg systems. Users' personal data is stored behind secure networks and can only be accessed by certain employees with special access to 168eg systems. However, there is certainly no guarantee of absolute safety.
• 168eg will maintain personal data in accordance with the provisions of the law on the protection of the confidentiality of personal information and/or other applicable laws. That is, 168eg will destroy or remove identifying information from your personal data when 168eg has reasonable grounds to determine that (i) the retention of such personal data is no longer serving the purpose of collecting such personal data. collect such personal data as well; (ii) retention is no longer required for any lawful or business purposes and (iii) there is no longer any other legitimate interest to keep this personal data. If You discontinue use of the 168eg Services, or your right to use the Site, Games and/or Services is terminated or withdrawn, we may continue to save, use and/or disclose your personal data in accordance with this Privacy Policy and our obligations under the provisions of the law on the protection of the confidentiality of personal information. Subject to applicable law, we may securely destroy your personal data without prior notice to you.

DOES 168eg DISCLOSURE INFORMATION COLLECTED FROM USERS?

• In the course of conducting our business, We will/may need to disclose Your personal data to Game developers, service providers, third parties, agents and/ or subsidiaries and/or affiliates and/or affiliates of 168eg, and/or other third parties, for one or more of the foregoing Purposes. Third party service providers, agents and/or subsidiaries and/or affiliates or affiliates of 168eg and/or other such third parties will process personal data on Your behalf or on our behalf for one or more of the foregoing Purposes. Such third parties include, but are not limited to:
  1. Subsidiaries, affiliated companies and member companies of 168eg;
  2. contractors, agents, service providers and other third parties We hire to support Our business. These parties include, but are not limited to, those that provide administrative or other services to Us such as postal companies, telecommunications companies, information technology companies and service centers. data;
  3. Purchaser or other successor in the event of a merger, divestment, restructuring, reorganization, dissolution, or sale or transfer of part or all of the assets of 168eg, whether an ongoing matter or are in bankruptcy, liquidation or similar proceedings, where the personal data 168eg holds about our users is in transferred assets; or to a counterparty in a business asset transaction in which 168eg or any of its subsidiaries, affiliates or affiliates is involved in the transaction;
  4. Third parties to whom We disclose information for one of the Purposes and such third parties will in turn collect and process Your personal data for one or more Purposes
• This may require, among other things, disclosure of Your Game play history and/or disclosure of records showing which IP addresses have viewed which Games. We will also share statistical and demographic information about our users and their use of the Services with programming and advertising service providers. This case will not include any information that could be used to specifically identify You or disclose personal information about You.
• For the avoidance of doubt, in the event that privacy laws or other applicable laws permit an organization such as Us to collect, use or disclose Your personal data without Your consent, such permission by law will continue to apply.
• Third parties may intercept or gain unauthorized access to personal data sent to or contained on the website, the software, applications, technology applied may work incorrectly or not at all. as intended, or someone may access, abuse or misuse the information through no fault of Ours. However, We will implement reasonable security measures to protect Your personal data in accordance with the provisions of the law on privacy protection of personal information; however, absolute security cannot be guaranteed such as, but not limited to, where unauthorized disclosure arises from hacker activity because of malicious intent or the complexity of malicious content through no fault of our own.

INFORMATION ABOUT CHILDREN (NOT INCLUDE EU)

Our Services are diverse and cater to a wide range of age groups. For children under the age of 14, creating an account and using our Services requires the permission and supervision of the child's parent or guardian. Parents or guardians of children under the age of 14 please supervise and ensure that the children under the age of 14 in their custody do not register themselves for an account to use the Services and/or provide personal information. child to Us without the supervision or consent of the child's parent or guardian. In the event that personal information of children under 14 years of age is provided to us by a parent or guardian, or a parent or guardian agrees to provide us with the child's information, the parent/guardian agrees to provide us with the child's information. The parent or guardian hereby consents to the processing and use of the information of children under the age of 14 concerned, and agrees to be governed by this Policy on behalf of the ward. We will block any accounts used solely by such children and will remove and/or delete any personal data that We believe has been submitted by any children under 14 years old.

INFORMATION COLLECTED FOR THIRD PARTY

• Our Website and Games may use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are text files placed on your device, to help the website analyze how users use our Services. The information generated by the cookie about your use of the website (including Your IP address) will be sent to and stored by Google on servers in the United States. Google will use this information to evaluate your use of our Services, compile reports on website activity for website operators, and provide other services related to website activity. Google may also send this information to third parties where required by law, or where such third parties process the information on behalf of Google. Google will not associate your IP address with any other data that Google holds.
• Our Website and Games may use AppsFlyer, a marketing application platform provided by AppsFlyer Ltd. ("AppsFlyer"). AppsFlyer uses an SDK (Software Development Kit) placed on your device to help us monitor and optimize the delivery of the Services to you. Information generated by the SDK about your use of our applications (including Your IP address) will be sent to and stored by AppsFlyer on servers located globally. AppsFlyer will use this information to evaluate Your use of our Services, compile reports on app activity for developers, operate apps, and provide other related services. to application performance and Internet usage. AppsFlyer may also send this information to third parties where required by law, or where such third parties process the information on behalf of AppsFlyer. AppsFlyer will not associate your IP address with any other data that AppsFlyer holds.
• We and third parties, may from time to time make downloads of software applications available to you for use on or through the Services. These applications may privately access, and allow a third party to view, Your identifying information, such as your name, User ID, your device's IP address, or other information such as such as the Game you are playing during any particular session, and any previous cookies, SDKs you may have installed or have been installed for you by a software application or website. third party. In addition, these applications may ask you to provide additional information directly to third parties. Third-party products or services offered through these applications are not owned or controlled by 168eg. You should read the terms and other policies published by such third parties on their websites or elsewhere.

DISCLAIMER OF SECURITY OBLIGATIONS AND THIRD PARTY SITES?

• 168eg DOES NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THAT YOU PROVIDE ON THIRD PARTY SITES, APPLICATIONS. We implement various security measures to maintain the safety of your Personal Data that we hold or control. Your Personal Data is stored behind secure networks and can only be accessed by a limited number of individuals who have special access rights to our systems, and have been required to keep it confidential whether that individual. When You place an order or access your personal data, we recommend the use of a security device. All personal data or personal information you provide will be encrypted into our databases to be accessed only as described above.
• In order to provide you with added value, we may choose different third party websites to link to, and frame within, the Website or the Game. We may also enter into co-marketing and other relationships to provide e-commerce, advertising and other services and features to our visitors. These linked sites have separate and independent privacy policies and security measures. Even if such a third party is affiliated with us, we do not control these linked websites, each of which has separate, independent data collection and privacy practices. with us. Data collected by our co-marketing partners or third party websites (even if made available on or through our Website or Games) may not be received by us.
• We therefore assume no responsibility or liability for the content, security practices (or lack thereof) and practices of these linked websites. These linked websites are solely for your convenience and you are therefore solely responsible for accessing them. However, we seek to protect the integrity of Our Sites and Games and the links placed on each of them and we therefore welcome feedback on linked sites. this (including, but not limited to, if a particular site is down).

HOW CAN YOU DELETE, REMOVE, REQUEST ACCESS OR ADJUST THE INFORMATION YOU PROVIDE TO US?

• Withdrawal of Consent
  1. You may withdraw your consent to the collection, use and/or disclosure of your personal data that we hold or control by sending a text or email to Personal Data Protection. Our staff is at the email address support@168eg.vn, and we will process the request in accordance with the provisions of this Privacy Policy and our obligations under the law.
  2. However, your withdrawal of consent may mean that we will no longer be able to provide the Services to you, and we may need to terminate your current relationship and/or your contract with us and not to compensate you for any loss.
• Request Access to or Correction of Personal Data
  1. If You have registered an account with Us, You may personally access and/or correct Your personal data that We hold or control through the Account Settings page or on the Website or Game. If You have not registered an account with Us, You may personally request to access and/or correct Your personal data that We hold or control by submitting a written request to Us. . We will need sufficient information from you to determine your identity and the nature of your request in order to be able to process your request. Therefore, please submit your written request by emailing our Data Management staff at email address support@168eg.vn.
  2. We may charge You a reasonable fee to process and process your request to access your personal data. If We do charge a fee, We will provide You with a fee estimate in writing or email. Please note that We are not obligated to respond to or process Your access request unless You have agreed to pay the fee.
  3. We reserve the right to refuse to correct your personal data in accordance with the provisions of the laws on the protection of the confidentiality of personal information, where such laws require and/or permit an organization to refuse to correct the correction. personal data in such cases.

ADDITIONAL REGULATIONS FOR USERS IN EU COUNTRIES

The provisions of this Article only apply if You are residing in the European Union ("EU"). These terms shall prevail in the event of a discrepancy in other terms of this Privacy Policy.

• Flexibility
  1. You have the right to receive from us the Personal Information you have previously provided to us and which has been processed based on your permission in a structured, information-usable format. normally and machine-readable and the right to request that we transfer these Personal Data to another Party.
  2. If you want us to transfer Personal Data to a Third Party, please ensure the details of this Third Party and note that we can only comply with your request when these requests are technically feasible. We will not be responsible for the security of Personal Data or Data obtained as a result of processing your Personal Data when such data is received by a Third Party. We may also not provide you with certain Personal Data of yours if providing this would interfere with other rights (for example, when providing Personal Data that we have collected may disclose other personal information).
• Erase Data
  1. You may request that we delete your Personal Data that we have collected in the following cases:

     - You believe that these Personal Data are no longer necessary for us to hold your Personal Data;

     - We process your Personal Data that we have collected based on your permission and you wish to withdraw your permission and without any other basis for us to process this Personal Data;

     - We are processing your Personal Data based on our legitimate interests and you are the subject of this processing. Please provide such details as you consider reasonable so that we can consider whether it is a more important interest than ours to process and store Personal Data.

     - You no longer want us to continue to use your Personal Data that has been collected by us to send advertisements, special offers, sales promotions and giveaways;

     - You believe that your Personal Data that We collect is unlawfully processed by Us.

  2. Please provide as much detail as possible about Your reasons to assist us in determining whether you have a reasonable basis for requesting data deletion. However, we may retain Personal Data if there is a lawful basis for us to do so (for example, in accordance with the laws of the host country – where a 168eg subsidiary or member company is headquartered, either to defend us against legal requirements or to ensure freedom of expression) however we will notify you in this case. Please note that after Personal Data is deleted, we may not be able to provide the same services as before deletion because we will not be able to know about your preferences.
  3. You should note that, regulations in some countries and territories (such as Vietnam) require Service Providers such as 168eg to keep users' information and Personal Data in a certain period (may be up to two (2) years) ("Storage Term") from the last time the user uses the service; You agree that, in this case, the provisions of the above-mentioned countries and territories shall prevail; therefore, a request to delete your Personal Data will only be possible after the end of the aforementioned
• Retention of Personal Data

  We retain your Personal Data for as long as these Personal Data are necessary for us to provide a service or product to you, or as required or permitted by law, such as such as the provisions of the law on online video games, Tax, Accounting. If you make a request to delete your Personal Data and we determine that it is a reasonable request, we will endeavor to delete your Personal Data within 30 days from the date you request and end the above Retention Term, or notify you if this requires more time.

• Objection Against Sales Programs Based on Customer Profiles and Target Customers

  You also have the right at any time to object to the processing of your Personal Data in order to send you advertisements, special offers and sales messages, including that we develop Customer Profiles for these purposes and we will stop processing your Personal Data for these purposes. Please provide us with detailed information about the reason for your request to assist us in determining whether you have a lawful basis for objecting. However, we may retain your Personal Data if there are lawful grounds for us to do so.

• Restricting Processing of Personal Data For Storage Only

  You have the right to request that We limit the processing of Your Personal Data that We already have for storage purposes only, when:

  1. You believe that your Personal Data is inaccurate, for the period necessary for us to verify whether your Personal Data is accurate.
  2. We want to delete your Personal Data but you want us to store only;
  3. We wish to delete your Personal Data as it is no longer needed for our purposes but you require storage to establish, exercise or fight legal requirements;
  4. You object to us processing your Personal Data on the basis of our legitimate interests and you want us to stop processing Personal Data when we determine whether it is material to the processing. handle and retain these Personal Data.
• Transfer of Personal Data Outside the EU

  Your Personal Data may be transferred outside the EU. We will take all necessary and appropriate steps to ensure that the Recipient of your Personal Data will have a responsibility for confidentiality and that we take measures such as the provisions of the Agreement as appropriate to ensure that the recipients of the transferred data protect and process your Personal Data in compliance with all personal data protection laws.

• Child Information

  These Services are not available to children under the age of 16 currently living in the EU. We do not knowingly collect or keep any personal data or non-personally identifiable information from anyone under the age of 16 living in the EU, any part of our Website, Games me or the other Services are not available to children under 16 years of age living in the EU. We will block any accounts used solely by such children and will remove and/or delete any personal data that We believe has been submitted by any children under 16 in the EU.

WHERE PERSONAL DATA IS STORED AND TRANSFERRED TO OTHER COUNTRIES

• 168eg stores your Personal Data globally and shares it with companies within the 168eg Group to carry out the activities set forth in this Policy. 168eg may enter into a secondary contract to process, or share, your personal data with third parties located in countries outside of yours. As a result, your Personal Data, may be subject to privacy laws that differ from the privacy laws in your country.
• For Services provided to the Vietnamese market, by 168eg and/or its subsidiaries, affiliates, member companies with headquarters located in Vietnam, Personal Data your files will be stored in Vietnam in accordance with Vietnamese law.
• For EU users' Personal Data, it will be stored and transferred in accordance with Article 13 of this Policy.

REFUND POLICY

• If the package you purchased is not paid for properly or does not match the corresponding description on Google Play, Apple Store, you can request a refund.
• For faulty/cancelled payment transactions: Refunds will be automatically processed by the third party once the process is complete. You will receive your refund via the payment method you used within the specified time of the third party.
• For successful payment transaction:
  1. Card account holders who prove that payment is valid will fill out a full Refund Form.
  2. Complaints for refund will be processed within 30 - 60 days from the date of submitting the complaint and providing all valid information.
  3. Refund policy only applies to transactions from 300,000 VND or more.
  4. Refund policy only applies to transactions within 14 days after payment.
• Caution:
  1. Refund policy is in place to eliminate the risk of invalid transaction payments into the game - not for in-game currency fraud purposes. If we detect that you are abusing the refund feature, we may stop processing your refund and close your account.
  2. Where you have not taken reasonable steps to protect your account against unwanted payment transactions - for example, you have given your account or payment details to others or failed to protect your account. account using the authentication process - we do not have a refund policy.
• Please provide below information to us at email address support@168eg.vn.
  1. Game account login name:
  2. Payment method:
  3. Cardholder's name:
  4. Card type: (ATM/Visa/Mastercard):
  5. Card number:
  6. Bank:
  7. Time:
  8. Attach payment invoice image:
  9. Package of paid items:
  10. Amount paid:
  11. Refund reason:

IF YOU HAVE QUESTIONS OR COMPLAINTS? CONTACT US

If you have any questions about this Policy, please contact us via Email: support@168eg.vn